Register / Start a New Case

Once your account is active, go to https://theportal.arcadlab.com and Log in to begin the new case registration.

1.  Click on New Patient to start a new case record.

2.  Enter Patient information.

- Enter patient name, DOB and gender 

- Default doctor's office and name should appear automatically in drop down menu.

- Select an associated lab if you have selected one for 3rd party manufacturing.

- Click on Next to save patient information

Note: The next, button will navigate to the patient image page.

3.  load recommended PATIENT images

- Click Add Images button and find image files to upload (recommended images: All intra-oral and a panorex). You can select multiple images at once.

 Note: File directory window will open for you to find the image files.

- Click on Next button to save to our Cloud Based Portal and navigate to Order Creation tab

4. Open Order Tab to create/add an order to the patient

- Select Order Type from menu options

5. select order type

-Answer a few questions to create the appropriate order type and add-on services.

6. create CUSTOM ORDER PRESCRIPTION

- Complete the Order Rx page entering all required fields market with an *. We highly recommend you provide us with as much end of treatment goals as possible, when requesting Arcad to design the treatment plan.

Aligners

-Select Treatment Type from drop down menu (*required field)

Xpress (light tooth movement)

Limited (moderate tooth movement)

Unlimited (complex full tooth movement)

Refinement (mid course correction)

-Select Arches to be treated (*required field)

-Fill out prescription details that you would like incorporated into the setup.

          - Class relationship (*required field)

          - Midline, overbite & overjet

          - Spacing

          - Arch width

          - Crossbite

          - Crowding

7. UpLoad patient impressions

Patient Impression

-Under the impressions field, please select the type of impressions your are sending (Physical or Digital). If digital, you can manually upload them to the order

- Click on Upper or Lower STL buttons and find files to upload. (Recommended file types: .STL for any open export scanners

-Should you choose to send the patients scan directly from the available list of scanner with have a direct connect gateway, please select accordingly.

Note: You must create the connection between Arcad and your scanner service to allow the automatic transfer of the scans from your scanner to Arcad.

For 3Shape - You can add us to your scanner lab connections under our lab email support@arcadlab.com

For iTero - You will need to contact Aligntech support and ask them to add Arcadlab to your Itero scanner as one of your labs.

8. More tooth specific prescription fields

- Indicate IPR instructions

 -If IPR is required as per your indications, use the diagram to indicate

- Click on the green plus sign in between the teeth you are indicating IPR. The IPR dialog window will open.

- Type the amount of IPR you are indicating

- To provide tooth specific instructions use the same tooth diagram

- Click on the tooth you are providing instructions for, to open the tooth instructions window

- Select instruction. A marker icon will appear on tooth selected.

 -Once the Rx is completed, you can save as a draft to submit at a later time or click next to submit

9. select order due date

-Click Next to submit and select a date when your order should be delivered.

10. submit order

-Click SUBMIT button to complete order creation and for Arcad to start processing order accordingly.

-Submitting will move the case status to record review and we will begin processing the case

- You should receive an email notification within 2-3 business days to review the setup.

- Once you approve the setup, we will fabricate the trays to your specification and ship them to your office within 5-6 business days from your approval date.

If you selected In-Office printing as additional service the exported files will be available for you to download in 1 to 2 business days.